At Swanlimo, we understand that plans can change, and you may need to modify or cancel your reservation. Our goal is to make the process simple, fair, and transparent for all our clients. Please review the following policy before booking or modifying your ride.
Your eligibility for a refund depends on the type of vehicle booked and when you cancel your reservation:
Cancellations made within these time frames are eligible for a partial refund, subject to the cancellation fee outlined below.
Cancellations that do not meet the timing requirements above are considered non-refundable. This includes:
In these cases, no refund will be issued.
For eligible cancellations, a 50% cancellation fee will apply. This fee covers administrative, scheduling, and processing costs and will be deducted from the refund amount.
To request a refund for an eligible cancellation:
We encourage you to submit cancellation requests as early as possible to avoid delays.
Refunds are usually processed within 72 hours of receiving your cancellation request. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
For group bookings involving multiple Luxury Vans, Limos, or Buses, additional terms may apply due to the complexity of fleet management. Please contact info@swanlimo.com for group-specific cancellation and refund information.
Our customer support team is available to assist you with cancellations or any questions you may have:
Email: info@swanlimo.com
Phone: 855-419-8751
At Swanlimo, we strive to provide a fair and transparent cancellation process. Your satisfaction is our priority, and we are here to ensure your experience is as smooth as possible.